ABOUT RESERVATIONS
How do I contact the Airport-Cancun.com Central
Reservation Office?
Please telephone in Mexico 01 800 1227423
or from USA toll free
1 866 5746836
What is a Last Minute Booking?
A last minute booking is where a seat is bought in the last 48 hours before
travel. Any way we accept last minute
bookings at no extra charge
Can I have a refund?
Under certain circumstances - if you cancel more than 7 days before transfer.
See IMC terms and conditions
Can I have a receipt?
Your email or fax confirmation is your receipt.
ABOUT
CANCUN AIPORT
What happens if my flight is
delayed?
Our staff at the airport are in charge of check your flight updates every hour
to ensure that your shuttle will be ready whenever you arrive.
How do I find my driver?
Normally our driver will be waiting in front of your arrival gate with a sign and your party’s name.
What happens if I cannot find my
driver at the airport?
Refer to your booking confirmation where you will find a local contact number.
How long will I have to wait at the
airport for my shared transportation?
All our vehicles are available at the Cancun International Airport. You will no have to wait more than 15 minutes, maximum stops on the way are four no more Guarantee !
How long will I have to wait at the
airport for private transportation?
As soon you are ready to depart you will be driven
straight to your hotel. There is no chance for waiting times. Personalized
service at its best!.
ABOUT PRICES
Do you offer discounted rates for
children or babies?
We charge the same rate for all occupied seats. Please note that babies may
travel for free on an adult's lap.
ABOUT TRANSFER
How do I confirm my resort pickup
time?
Your transfer
is confirmed by us by email after you booking request has been made. Your return
transfer is at the time on the transport voucher provided by our staff at the airport
Can I have the driver's mobile
number?
No. If you have any problems contact your IMC agent at your hotel or call us in
Cancun at (998) 881 0000
How long is the journey to the
resort?
Approximate transfer times are given with price enquiries. On peak days and when
the road conditions are poor, these times can vary.
I have lots of luggage, a mountain
bike, a board bag - will there be room?
Each passenger has an allowance of one suitcase and one board/ski bag. If you
are bringing a mountain bike please mention that to our reservation agent
Can we stop off at the supermarket
or pickup property keys en-route?
By prior arrangement on a private transfer only, although not at peak times - a
supplement may be applicable.
Can you pick me up from a Hotel
rather than the airport itself and take me to my destination?
Yes, but only if you book a private transfer.
Is the transfer direct or do we
stop en route?
Private transfers are normally direct, door-to-door. Shared transfers may stop
to either pickup or drop off other clients en route.
Does the driver speak English?
All ours drivers speak English. Occasionally we are obliged to use a local taxi
firm, in which case we cannot guarantee the driver will speak English.
Do I have to share a vehicle with
other people?
No, if you book a private transfer. Yes, if you book a shared or shuttle
transfer.
What type of vehicles do you have?
aiport-cancun.com run a fleet of new style ford club
wagons, all with 10 passenger seats. They are air-conditioned.
GENERAL
I have lost my luggage, can you
collect it for me later?
All the airlines have handling agents. They will organize for any luggage to be
forwarded to your resort address.
I have left something in the
vehicle. How do I get it back?
Contact our central reservation staff, giving details of the transfer, and the
missing items. We will then endeavour to deliver them to you. In some
circumstances a charge may be applicable.
I do not have a resort address, can
you drop me off at the tourist office?
If you do not specify a resort address, you will be dropped of and picked up at
the tourist office. If you wish to change this you must inform us 24 hours in advance
